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Radu

As Head of Digital Transformation, Radu looks over multiple departments across the company, providing visibility over what happens in product, and what are the needs of customers. With more than 8 years in the Technology era, and part of BlueTweak since the beginning, Radu shifted from a developer (addressing end-customer needs) to a more business oriented role, to have an influence and touch base with people who use the actual technology.

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Key Features

AI Enablement

Agent Empowerment

Performance Management

Key Features

AI Enablement

Customer Support Automation

Call Transcription

AI Ticket Summary

AI Chatbot

AI Voicebot

Agent Empowerment

Customer Profile

Canned Responses

Multilingual Customer Support

Knowledge Base

Ticketing System

Suggested Reply

Performance Management

Quality

Administration

Workforce Management

Customer Support Analytics

14 Five9 Alternatives to Consider in 2026

Customer Service Workforce Management: 17 Best Practices for 2026

Customer Service Workforce Management: 17 Best Practices for 2026

7 Proven Use Cases of NLP Customer Support

14 Best Practices to Maximize FCR with AI Customer Support Voice

How to Scale Operations with AI Agent Customer Support

How to Train Help Desk Staff in 2026: 17 Best Practices

How To Use AI In Customer Service For Personalized Experiences

How To Manage A Help Desk Team At Scale Without Burning Out Agents

Key Features

AI Enablement

Agent Empowerment

Performance Management

Key Features

AI Enablement

Customer Support Automation

Call Transcription

AI Ticket Summary

AI Chatbot

AI Voicebot

Agent Empowerment

Customer Profile

Canned Responses

Multilingual Customer Support

Knowledge Base

Ticketing System

Suggested Reply

Performance Management

Quality

Administration

Workforce Management

Customer Support Analytics

Radu

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