Social messaging

All your social conversations in one unified workspace

Bring customer service social messaging into a single, intelligent workspace so your team replies faster, stays on brand, and works with full context.

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Trusted by leaders of CX

Challenge

Why social messaging breaks

Fragmented social channels raise risk and confusion. Only a unified customer service social messaging platform with support-grade discipline keeps them under control.

Conversations scattered across platforms

Inconsistent tone and off brand replies

Missed or delayed

No clear ownership or follow up

Why BlueTweak?

The platform that turns customer service social messaging into a single, governed support workflow.

Unify all your social media messaging in one place

Routes with clear ownership, SLAs, and escalations

Standardizes replies with on-brand guidance and knowledge

Measures outcomes with real-time analytics and QA

The BlueTweak approach

BlueTweak turns social DMs into structured support work, with clear ownership and outcomes.

BlueTweak brings support-grade routing, ownership, and reporting to customer service social messaging.

Teams stay on brand, move faster, and close every thread with clear accountability.

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Social messaging, optimized.

Unified social inbox

Manage all messages in one place with clear ownership and status.

Consistent brand responses

Keep replies accurate and on brand with canned responses and knowledge access.

Real time translation

Support customers across regions without language barriers.

Structured follow up

Track every message to resolution with clear accountability.

What powers social messaging?

Platform coverage at scale

Support Instagram DMs, Facebook Messenger and WhatsApp.

Interaction based workflow

Treat every message as a trackable support interaction with status and outcomes.

Operational control and follow through

Set ownership and consistency rules so nothing slips through.

Visibility leaders can run on

See volume, responsiveness, and open risk areas without manual reporting.

Built for customer service social messaging at scale

For customer support and CX teams, brands with high social volume, and businesses supporting customers globally.

BlueTweak brings structure to social conversations so teams respond fast without adding complexity.

See how teams maintain consistency and confidence across platforms with clear visibility and follow through.

FAQ

Which social platforms does BlueTweak support?

We offer customer service social messaging coverage at scale, unifying direct messages from Instagram, Facebook Messenger, WhatsApp, and WeChat into one intelligent workspace. Instead of jumping between tabs, your team manages every social conversation from a single, governed inbox.

How do we maintain a consistent brand voice across different social agents?

BlueTweak provides on-brand guidance and canned responses directly within the workflow. By standardizing replies with approved knowledge-base access, you ensure that whether a customer reaches out on WhatsApp or Instagram, they receive the same high-quality, professional experience.

Can we track social messages the same way we track support tickets?

Absolutely. We move social DMs away from "casual chatting" and into a structured, interaction-based workflow. Every message is treated as a trackable support interaction with clear ownership, SLAs, and status updates, ensuring no thread is left hanging or forgotten.

How does BlueTweak help us support international customers on social?

Our workspace includes real-time translation capabilities. This allows your team to support customers across different regions and languages without barriers, maintaining operational control and responsiveness globally without needing a multilingual staff for every shift.

See customer service social messaging in action

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