Proposed reply

Respond faster with AI-powered proposed replies

Eliminate the blank page. Our AI generates context-aware drafts from your knowledge base and customer history, helping agents maintain total consistency with half the effort.

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Trusted by leaders of CX

Challenge

Why proposed reply breaks

Speed creates value only when accuracy holds under pressure.

Agents waste time rewriting the same answers

Replies vary by agent, team, or region, creating inconsistency

Searching for the right procedure mid interaction slows everything down

Why BlueTweak?

The AI layer that turns verified knowledge into instant proposed replies.

Generates drafts grounded in your smart knowledge base

Uses full interaction history to stay relevant and accurate

Standardizes tone and policy adherence across teams

Keeps agents in control with review, edits, and approval

The BlueTweak approach

AI proposes. Agents approve. Better answers.
Knowledge grounded drafts with human control by design.

Proposed reply combines interaction context with your verified knowledge to generate a draft response. Agents can edit, personalize, and send with confidence that the answer follows documented policies.

Drafts reflect what the customer already said, what happened earlier, and the channel, so replies stay fast, consistent, and accurate.

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Proposed Reply, optimized.

One click drafts for repetitive scenarios

Handle common requests with consistent replies every time.

Faster handling during peaks

Spend less time typing and more time resolving.

Tone and consistency across teams

Standardize communication without making agents sound robotic.

Works across channels

Fits email, chat, and any channel treated as an interaction.

What powers proposed reply?

Smart knowledge base grounding

Generate drafts from verified content, not guessing.

Interaction context awareness

Use conversation history and channel signals to stay relevant.

Agent control and approval

Agents review, edit, and send to keep quality in human hands.

Cross channel interaction model

Apply the same assist workflow across email, chat, and more.

Where proposed reply fits

Smart knowledge base makes replies accurate

Proposed reply makes agents fast and consistent

Conversational AI voice and text deflects common requests

Interaction automation removes operational busywork around interactions

Built for teams that need faster, consistent replies at scale

Support and CX leaders standardizing responses across agents and regions

Ops teams reducing agent effort and handling time during peaks

Teams using knowledge and context to keep answers accurate and on brand

FAQ

Is the AI just "guessing" the answers to customer questions?

Not at all. Unlike generic AI, BlueTweak uses smart knowledge base grounding for proposed replies. This means every draft is generated from your company’s verified documentation and policies. The AI doesn't improvise; it translates your existing expertise into a ready-to-send format.

Does the AI have access to what the customer said earlier in the thread?

Yes. Proposed reply is built with interaction context awareness. It analyzes the full conversation history, including previous interactions and channel signals—to ensure the draft is relevant to the current situation, rather than just a generic template.

Will our agents lose their "human touch" if they use AI drafts?

We believe in AI proposing and agents approving. The agent remains in total control; they can review, edit, and personalize every draft before hitting send. This allows them to focus on the human connection while the AI handles the repetitive task of structuring the technical answer.

Can we use proposed reply across all our support channels?

Yes. Because BlueTweak uses a cross-channel interaction model, the same drafting assistance works whether your team is responding to an email, a live chat, or a social DM. This ensures your brand voice and policy adherence stay consistent across every touchpoint.

See proposed reply done right

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