Conversational AI

Resolve more customer requests automatically on voice and chat

Conversational AI customer service in BlueTweak delivers instant answers and seamless escalation to a live agent with full context, powered by a smart knowledge base.

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Trusted by leaders of CX

Challenge

Why self service breaks

Disconnected bots create friction, bad answers, and broken handoffs.

Customers get stuck in rigid menus and looping IVRs

Answers drift when knowledge is scattered

Handoffs fail when context does not carry over

Why BlueTweak?

Conversational AI customer service built on one source of truth and one interaction history.

Answers are grounded in your Knowledge Base

Escalation keeps the full conversation context

Works across voice and chat in the same interaction model

Supports multilingual coverage for global teams

The BlueTweak approach

One interaction, one history, one source of truth.
Automate the repetitive layer without restarting the customer journey.

Every voice call or chat becomes a trackable interaction with full context for the agent and the customer.

Knowledge powers accuracy, escalation stays seamless, and omnichannel continuity keeps conversational AI customer service connected when customers switch channels.

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Conversational AI, optimized.

Higher self service resolution

Deflect repetitive requests on voice and chat.

Better customer experience

Instant answers with smooth escalation to humans.

Lower agent workload during peaks

Reduce load with deflection and smarter handoff.

Global coverage

Support customers in multiple languages.

What powers Conversational AI?

Voice AI conversations

Natural dialogue with intent detection and context retention.

Chat interaction styles

Guided flows, intent based chat, and knowledge grounded answers.

Seamless handoff to agents

Escalate anytime with transcript and full context.

Knowledge powered accuracy

The knowledge base drives consistent answers.

Built for teams scaling conversational AI customer service without breaking support

For support and CX teams deflecting high volume requests, global teams needing multilingual coverage, and leaders who want clean escalation, not dead ends.

See how voice and text work together on the same interaction timeline.

Then follow a rollout path from a knowledge base to guided flows to richer answers to automation.

FAQ

How do we avoid the "looping IVR" problem that frustrates customers?

We use natural dialogue and intent detection to understand what a customer actually needs, rather than forcing them through rigid menus. If the AI cannot resolve the issue, it doesn't just "reset", it triggers a seamless escalation to a live agent, ensuring the customer never feels stuck.

Is the AI for voice different from the AI for chat?

While the medium changes, the intelligence remains the same. BlueTweak uses a unified interaction model, meaning both voice and chat bots pull from the same knowledge base and interaction history. This ensures that a customer gets the same answer whether they are speaking on the phone or typing in a window.

What information does an agent see when the AI escalates a call?

Agents receive the full transcript and context of the conversation that just took place. They don't have to ask, "How can I help you?" because they can already see the customer’s intent, the steps the AI already tried, and any relevant data collected. This turns a frustrated handoff into a smooth resolution.

Can conversational AI customer service handle customers who don't speak English?

Yes. BlueTweak supports multilingual coverage, allowing you to provide instant self-service to global customers in their preferred language. By grounding the AI in your localized knowledge base, you can maintain high-quality support across regions without needing a 24/7 staff for every language.

See conversational AI done right

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