Product: Voice

Turn calls into actionable customer interactions

Capture, transcribe, and resolve customer calls in one unified voice support solution. Empower your team with real-time AI insights, instant customer history, and automated summaries.

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Trusted by leaders of CX

Challenge

Calls end — but the work has just begun

Without a unified voice support solution, valuable data turns into a missed opportunity.

Critical call details vanish the moment agents hang up.

Manual follow-ups lead to missed tasks and broken promises

Memory-based support creates errors and inconsistent data

Valuable voice insights remain trapped in unstructured audio

Why BlueTweak?

Voice is more than calls — it’s data, accountability, and continuity. BlueTweak was built to bring structure where traditional voice systems fall short.

Voice as part of the journey

Onboards teams with intuitive UX.

Empowers human + AI collaboration

Ensures enterprise-grade security

The BlueTweak approach

One timeline. Full voice context. AI that captures the details you miss.

BlueTweak automatically captures every call, transforming raw audio into structured, searchable interactions.

Instant transcripts and metadata empower your team to follow up with precision and maintain a consistent voice across every channel.

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Voice conversations that lead to clear next steps

Better call documentation

Agents gain instant access to full history and customer data, with real-time AI assistance for every reply.

Consistent customer handling

Ensure every call outcome is automatically tracked and reviewed to maintain high service standards.

Smarter follow-ups

Leverage instant transcripts and full interaction context to respond with precision via email or ticket.

Voice insights at scale

Spot emerging trends and identify recurring issues by analyzing performance across every voice conversation.

What powers voice support?

Post-call  transcripts

Automatically capture and store searchable call transcripts for instant review and follow-up.

Call-to-interaction conversion

Transform raw audio into structured, trackable interactions that live within your unified timeline.

Knowledge-assisted replies (via email)

Access your knowledge base during email follow-ups to ensure every voice-to-text response is accurate.

Knowledge-assisted replies (via email)

Track call volumes, outcomes, and emerging trends to optimize your entire voice operation.

Built for teams that rely on voice conversations

Support teams handling complex customer issues with precision.

High-stakes businesses where every call requires documented follow-up actions.

Scale-up operations needing total accountability and visibility after the call ends.

FAQ

How does BlueTweak simplify voice support solutions?

BlueTweak transforms raw audio into structured, actionable interactions by capturing and transcribing every call within a unified workspace for total accountability.

How does an integrated workspace improve voice customer support follow-ups?

By converting calls into searchable transcripts and summaries, agents can reference exact details instantly to send precise follow-up emails or tickets without relying on memory.

Can AI-driven voice customer support reduce manual documentation?

Yes, our voice support solution uses automated call-to-interaction conversion to document key details the moment an agent hangs up, eliminating the need for manual data entry and note-taking.

How do managers gain visibility into voice customer support performance?

BlueTweak provides voice insights at scale, allowing leadership to analyze call volumes, outcomes, and emerging trends across every conversation in real-time.

See voice support in action

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