Knowledge Base
The Knowledge Base system empowers both agents and customers by offering easy access to comprehensive resources and helpful articles. With the support of your AI-driven virtual assistant, relevant information can be quickly retrieved, improving issue resolution.
Additionally, selected resources can be published externally, enabling customers to access self-help materials directly, which reduces the need for support tickets.
Processes articles into searchable segments, matching user queries with the most relevant content based on their similarity, enhanced by knowledge base artificial intelligence.
A robust language model ensures accurate, context-sensitive responses to user questions, enhancing both agent and customer experiences through our internal knowledge base tools.
Locally hosted embedding models enable fast, secure, and reliable information retrieval for support agents and customers using our internal knowledge base system.
Knowledge Base System
Enhanced Agent Productivity
Agents can resolve queries faster with immediate access to the right resources from an intelligent knowledge base, improving their efficiency and reducing resolution time.
Reduced Support Costs
By decreasing the volume of inquiries, the Knowledge Base lowers operational costs without compromising quality.
Consistent Information
A centralized database ensures both agents and customers receive reliable, up-to-date information every time from the internal knowledge base.
Improved Customer Experience
Self-service options allow customers to find accurate answers instantly leading to higher satisfaction with the external knowledge base system.
Scalable Support
As your business grows, the knowledge base adapts, ensuring support operations remain effective without requiring proportional staffing increases.
Actionable Insights
Related features
AI Chatbot
The chatbot offers multi-level support with button-based, keyword-based, and generative AI responses, leveraging NLP and API integration.
Quality
It helps maintain high-quality support by tracking performance, gathering feedback, and refining training to boost customer satisfaction.
Canned Responses
Pre-written and automated responses enhance customer support by ensuring quick, consistent, and efficient communication for common inquiries.
