Knowledge Base
BlueHub’s Knowledge Hub system empowers both support agents and customers by providing easy access to an extensive library of resources and informative articles. Thanks to the AI-powered virtual assistant, relevant content can be swiftly retrieved, making issue resolution more efficient.
Furthermore, selected resources can be made available as an external knowledge base, enabling customers to directly access self-help materials and reducing the need for support tickets.
Utilises advanced embedding models to break articles/documents into searchable segments, matching user queries with the most relevant content through similarity scoring.
A robust language model (LLM) delivers accurate, context-sensitive answers to user queries, improving the experience for both agents and customers through the intelligent knowledge base.
With locally hosted embedding models, information retrieval is fast, secure, and dependable, ensuring support agents and customers always have access to what they need from the internal or external knowledge base.
Our customer support platform combines internal knowledge base resources for agents with an external knowledge base system that offers self-help tools for customers, creating a comprehensive support ecosystem.
All the Resources Your Team and Customers Need with Our Knowledge Base!
Increased Agent Efficiency
Support agents can resolve queries more quickly with immediate access to accurate resources from the knowledge base system, boosting productivity and reducing resolution time.
Lower Support Costs
By reducing the volume of support inquiries, the Knowledge Hub helps cut operational costs without compromising quality, leveraging knowledge base artificial intelligence.
Consistent, Reliable Information
A centralised resource ensures that both agents and customers receive accurate, up-to-date information every time through an intelligent knowledge base.
Enhanced Customer Satisfaction
Self-service options allow customers to find relevant answers instantly, leading to a higher level of satisfaction.
Scalable Support Solutions
As your business expands, the knowledge hub adapts, maintaining efficiency and effectiveness without a corresponding increase in staffing needs.
Actionable Insights
Track usage trends and identify common questions to uncover knowledge gaps and enhance support resources.
Related features
AI Ticket Summary
Our summarization feature extracts key insights, delivering clear, concise summaries for documents, conversations, and large text threads with accuracy and relevance.
AI Chatbot
The chatbot offers multi-level support with button-based, keyword-based, and generative AI responses, leveraging NLP and API integration.
Canned Responses
Pre-written and automated responses enhance customer support by ensuring quick, consistent, and efficient communication for common inquiries.
