Canned Responses
Canned Responses is a key feature of our support software, enhancing efficiency with pre-written responses and instant replies. You create a library of reusable messages, fully customisable to match your brand’s tone and customer needs.
Automatic Responses instantly acknowledge inquiries, reassuring customers their message has been received and setting clear response time expectations.
Macros pre-fill dynamic fields based on set rules, while template messages allow agents to respond quickly with customisable replies.
Simplify Your Written Responses with Canned Responses
Provide fast, accurate, and reliable responses to your customers using canned actions, which builds trust and improve overall satisfaction. This not only encourages repeat business but also helps develop lasting customer loyalty.
Free up your agents from the repetitive task of replying to basic queries with canned responses, allowing them to focus on more challenging or urgent matters. This boosts both productivity and job satisfaction.
Every customer interaction can maintain your brand’s professional tone, building credibility and reinforcing your brand identity. This consistency fosters trust and reliability with your customers.
Whether your customers reach out via live chat, email, or social media, Canned Actions ensures that replies are prompt, personal, and consistent on any platform, ensuring a smooth customer experience.
Customisable, Pre-Written Responses
Build a library of canned responses to common customer queries and issues, which can be personalised to fit your brand’s tone and style. These responses can be easily adjusted to suit any situation, ensuring relevance and consistency.
Brand-Consistent Communication
Keep your messaging professional and friendly across every interaction. From simple queries to more complex issues, you can ensure your brand’s values and voice shine through in all your communications with canned responses.
Immediate Acknowledgement
Let customers know that their message has been received instantly, giving them reassurance that their inquiry is being processed. This swift response helps improve their experience with your support team.
Optimised Complex Workflow
With Automatic Responses managing initial inquiries, your agents can focus on more complex and time-sensitive issues. This allows your team to operate more efficiently, reducing stress and improving response time.
Related features
Knowledge Base
Empowers agents with quick resources, helps customers find answers independently, and improves support efficiency for both.
Call Transcription
This speech-to-text feature converts voice calls into accurate transcripts, distinguishes speakers, and improves agent follow-ups for better support.
Workforce Management
Optimize scheduling, workload, and resource planning with forecasting, monitoring, and shift management.
