More than a customer support platform, we’re a platform of shared knowledge and constant evolution
Evolution is never one-sided. That’s precisely why we strongly believe in informational exchange, in people who are always thirsty for the latest updates and ongoing trends.
So, we’ve created this blog as a learning platform, hoping that someday it will grow into a flourishing community. We’ve gathered some valuable resources, such as insightful articles, interviews, videos, and updates, so you can always be one step ahead of the market.
Think of us as a helpdesk software with benefits. Ready to plug into the future?
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Customer Support
16 Tips For Handling Multilingual Customer Support Emails At Scale
To handle multilingual customer support emails at scale, unify workflows so each message is routed in the customer’s preferred language, drafted from a governed multilingual knowledge base, and reviewed with context from the entire journey.
Research and Trends
20 Freshdesk Alternatives for Your Contact Center in 2026
Learn why businesses evaluate alternatives to Freshworks, what matters in 2026, and which customer support platforms deserve your consideration.
Customer Support
Why Net Promoter Score Stalls and How to Fix It
Learn how to improve Net Promoter Score with AI. Reduce effort, unify channels, use smart knowledge, and lift loyalty. See how BlueHub helps.
Customer Support
12 RingCentral Alternatives for Your Contact Center in 2026
See why businesses are looking for RingCentral alternatives, what matters in 2026, and which platforms deserve serious consideration.
Customer Support
28 Best Help Desk Software Options for Your Contact Center in 2026
This article explores why teams are rethinking their help desk software tools in 2026, what to look for in modern platforms, and which solutions are on top.
Customer Support
12 Aircall Alternatives to Consider for Your Contact Center in 2026
Aircall works well for cloud-based phone basics, but often requires add-ons for advanced analytics, workforce management, or AI grounded in a knowledge base.
Customer Support
How AI-Driven Customer Sentiment Analysis Helps Prioritize Customers
AI-powered customer sentiment analysis enables real-time emotion detection across email, chat, and voice, automatically prioritizing customers with angry emotions, routing them to the right agents, and triggering faster response protocols. This guide shows you which signals matter, how to build routing rules that respond to urgency, and when a platform like BlueHub (by BlueTweak) makes sense for teams managing omnichannel support at scale.
Research and Trends
Freshdesk vs Zendesk vs BlueHub: Which Solution to Adopt In 2026?
Learn the different capabilities, pricing structures, and customization options in implementation paths between Zendesk, Freshdesk, and BlueHub (by BlueTweak). Freshdesk is the cost-conscious decision, Zendesk provides deep customization, and BlueHub offers an all-in-one platform with AI-powered automation.
Customer Support
15 Strategies to Reduce Customer Support Calls Without Hurting CX
Fewer calls come from faster answers, strong self-service, and explicit routing. This article outlines 15 strategies to reduce customer support calls without hurting CX, including more brilliant knowledge base design, automation of routine tasks, signal-driven routing, and better workforce planning. Outcomes include lower ticket volume, shorter handle times, higher first-contact resolution rates, and measurable cost savings.
