More than a customer support platform, we’re a platform of shared knowledge and constant evolution
Evolution is never one-sided. That’s precisely why we strongly believe in informational exchange, in people who are always thirsty for the latest updates and ongoing trends.
So, we’ve created this blog as a learning platform, hoping that someday it will grow into a flourishing community. We’ve gathered some valuable resources, such as insightful articles, interviews, videos, and updates, so you can always be one step ahead of the market.
Think of us as a helpdesk software with benefits. Ready to plug into the future?
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Customer Support
Omnichannel Customer Support: The Complete Guide For Modern Teams
Omnichannel customer support involves maintaining a single, continuous conversation across multiple channels, including email, chat, voice, and social media, with shared context and consistent service levels.
Customer Support
The Complete Guide to AI Customer Support in 2026
AI customer support utilizes classification, summarization, and knowledge-base-grounded answers to assist customers and agents across email, chat, and voice channels, thereby enhancing the overall customer experience. It automates intake, suggests replies, powers chatbots, and provides real-time analytics. Teams achieve cost savings, improved customer satisfaction, and scalability without proportional increases in headcount.
Customer Support
16 Best Practices to Maximize FCR With Multilingual Voicebots
First contact resolution improves when multilingual voicebots automatically detect a caller’s preferred language, reliably understand their intent, and hand off to human agents with full context.
Customer Support
How to Automate Help Desk Operations to Cut Costs and Save Time
Automation pays off when it sits on top of clear, practical help desk operating procedures. Start by turning tribal knowledge into a small set of documented standard operating procedures that anyone on the it helpdesk team can follow.
Customer Support
14 Use Cases That Turn AI Customer Service Implementation Challenges Into Real Results
AI scales when outcomes, people, and a unified platform move in lockstep. This article tackles the challenges of implementing AI in customer service and shows how 14 plays turn those blockers into measurable wins by progressing Assist → Approve → Automate and running on one stack (voicebot, chatbot, knowledge base, analytics, and workforce management). Examples are drawn from BlueHub (by BlueTweak) delivery playbook, with pricing and outcomes documented in BlueTweak materials.
Customer Support
AI-Powered Suggested Reply for Support: A Practical Guide to Faster, Better Service
AI-powered suggested reply for support transform each incoming message into a clear set of relevant replies, allowing agents to generate responses to customer inquiries that they can review, edit, and respond to in real-time.
Customer Experience
Embracing Customer Experience Automation: The Future of Business Interactions
In today's fast-paced and digitally driven world, automation has become the new normal across industries. With the rapid advancement of artificial intelligence (AI) and machine learning, businesses are increasingly turning to automation to enhance their customer experience.
Customer Experience
Adapting to Customer Expectations: A Holistic Approach to Customer Experience
In the wake of the pandemic, businesses around the world have witnessed a significant shift in customer expectations. After a year of transformation and adaptation, these changes are not temporary but rather a permanent reality.
Customer Experience
Enhancing Customer Experiences through Immersive CX
In today’s rapidly evolving business landscape, delivering exceptional customer experiences (CX) has become a top priority for organizations across industries. According to a recent report, an impressive 77% of business leaders have witnessed a positive return on investment (ROI) by investing in immersive experiences for their customers.
