Security and compliance at BlueTweak
BlueTweak is customer support software certified to ISO 27001 and compliant with the General Data Protection Regulation (GDPR). Customer data is hosted on a leading enterprise cloud platform. Full security documentation is available to procurement teams and IT managers before any contract is signed.
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Certifications and compliance
BlueTweak holds the following certifications and compliance standards:
ISO 27001
BlueTweak is ISO 27001 certified. ISO 27001 is an internationally recognised standard for information security management systems (ISMS). It covers how data is stored, accessed, and protected across the organisation and is independently audited and certified.
GDPR
The General Data Protection Regulation governs how personal data is collected, stored, and processed for individuals in the European Union. BlueTweak is GDPR compliant. Data processing agreements are available for enterprise customers on request.
Our security posture in brief
Infrastructure
BlueTweak customer data is hosted on a leading enterprise cloud platform, built for availability, security, and operational continuity. For organisations with specific data residency or infrastructure sovereignty requirements, local infrastructure options are available on request.
Data handling and breach notification
BlueTweak implements commercially reasonable technical and organisational measures to protect customer data against loss, abuse, or unauthorised access. Data is stored in secure environments. All employees with data access receive data protection training and are required to sign confidentiality agreements.
Integrations and API
BlueTweak is an API-open platform. Integration documentation, endpoint references, and connector details are available during the evaluation phase, before you sign.
Questions about our security posture?
EverTalk to a solution engineer. We answer security and compliance questions directly, with documentation, not a sales deck.
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