Get to know the team behind BlueTweak

We've built the AI infrastructure that allows in-house teams to transition from manual ticket handling to a human in the loop operation that decreases costs and scales instantly.

Trusted by customer first companies worldwide

Built for the era of humanless CCaaS

BlueTweak is a technology company focused on the gradual handover of support tasks from humans to AI.

AI-first customer engagement

BlueTweak is building the future of customer support by gradually shifting routine interactions from humans to AI, while keeping businesses in complete control.

Built on our own AI models

Our proprietary large language models power intent detection and answer generation, automating frontline support while your team focuses on complex conversations and strategy.

Turn support into a growth engine

Replace repetitive work with AI and transform customer support from a cost centre into a strategic advantage.

Lead with insights, not manual work

Use analytics and automation to reduce operational overhead and help your team focus on higher-value decisions.

20+
Years of operational experience
326%
Average ROI for our partners
15M+
Interactions processed yearly
LLMs
Private for secure data handling

Expert led innovation

Our team combines decades of contact center experience with deep AI expertise to build a platform that actually works for the modern enterprise.

Adrian Videanu
Head of Development
Radu Dumitrescu
Head of Presale & Digital Transformation
Dan Genes
Head of IT
Daniel Simion
Office Manager
Adrian Videanu
Head of Development
Radu Dumitrescu
Head of Presale & Digital Transformation
Dan Genes
Head of IT
Daniel Simion
Office Manager

Our Values

Sovereignty

We host our own models to protect your data privacy and master local language subtleties.

Autonomy

We like to think of ourselves as a learning, living platform.Our aim is to keep your skills sharp and your mind sharper by the day.

Control

We provide complete transparency into every interaction across all your channels.

Determination

We solve the hardest problems in support to deliver results that exceed expectations.

Sovereignty

We host our own models to protect your data privacy and master local language subtleties.

Autonomy

We like to think of ourselves as a learning, living platform.Our aim is to keep your skills sharp and your mind sharper by the day.

Control

We provide complete transparency into every interaction across all your channels.

Determination

We solve the hardest problems in support to deliver results that exceed expectations.

Join the mission

We are looking for determined individuals to help us build the next generation of autonomous support infrastructure.

Book a demo