Simple Pricing. All Channels Included.
€65
€52
per agent/month
Monthly
Annual
Save 20%
Email, Chat, and Voice — with all core features included. One integrated solution for everything.
FEATURES INCLUDED
Complete channel infrastructure
Ticketing system
Email, chat, voice, social messaging
Public knowledge base
Standard chatbots
Prebuilt analytics dashboards
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from BlueTweak team
Contact forms
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Custom and live analytics
Internal ticket notes
Skills-based routing
Data location options
Custom agent roles
IVR
Knowledge Base
Survey Platform
Workforce Management Module
Quality Module
AI Chat
Included in license
Chat translation in 100+ languages
Chat summarisation
Chat Transcript
Intelligent routing
Sentiment Analysis
Knowledge Base integration
Ticket
Included in license
Email translation in 100+ languages
Email summarisation
Thread summarisation
Intelligent routing
Spam Identification
Sentiment Analysis
E-mail Classification
AI Voice
Included in license
Call transcription
Call summarisation
Call translation
Intelligent routing
Thread summarisation
Sentiment Analysis
AI ADD ONS
Conversational AI - Chat
€0.20 /per chat session
Billed only when conversational AI fully resolves a conversation without humans.
AI Proposed Reply - Ticket
€0.40 /per email thread
Billed per usage when agents use AI-generated email responses.
Conversational AI - Voice
€0.09 /per minute
Billed only when conversational AI completes a call without agent intervention.
Trusted by leaders of CX
Pricing FAQs
Do I pay €65 per channel?
No. €65 per agent includes Email, Chat, and Voice. You get the full core platform in one simple price.
Can I enable AI features later?
Yes. Start with the basics and turn AI on when you are ready. You can add or remove the chatbot, voicebot, suggested replies, and ticket summaries at any time.
Is there a minimum contract?
You can choose monthly or annual. Annual plans come with a discount if you want a lower long term cost.
Do you offer trials?
Self-service trials are coming soon. For now, it is possible to book a quick 15-minute demo to learn more.
“Transitioning to this customer support platform was seamless for our team. The solution not only met but exceeded our expectations, resulting in a seamless multi-channel communication system that delivered real-time updates to our passengers.”
