Simple Pricing. All Channels Included.
Billed Annually
-10%
Billed Monthly
BlueTweak
Email, Chat, and Voice – with all core features included. One integrated solution for everything.
€65
per agent
/month
/month
WHAT’s INCLUDED in THE license
Ticket
Email translation in 100+ languages
Email summarisation
Thread summarisation
Intelligent routing
Spam Identification
Sentiment Analysis
E-mail Classification
AI voice
Call transcription
Call summarisation
Call translation
Intelligent routing
Thread summarisation
Sentiment Analysis
AI Chat
Chat translation in 100+ languages
Chat summarisation
Chat Transcript
Intelligent routing
Knowledge Base integration
Sentiment Analysis
MORE FEATURES INCLUDED
Complete channel infrastructure
Knowledge Base
Multilingual support and content
Ticketing system
Custom agent roles
Custom and live analytics
Email, chat, voice, social messaging
Survey Platform
Internal ticket notes
Public knowledge base
Quality Module
Skills-based routing
Standard chatbots
Online support from BlueTweak team
Knowledge Base
Prebuilt analytics dashboards
Contact forms
IVR
Pre-defined responses (macros)
Service level agreements (SLA)
Data location options
View all features
AI Add-ons
Conversational AI - Chat
Billed only when conversational AI fully resolves a conversation without humans.
€0.20
/per chat
session
session
AI Proposed Reply - Ticket
Billed per usage when agents use AI-generated email responses.
€0.40
/per email
thread
thread
Conversational AI - Voice
Billed only when conversational AI completes a call without agent intervention.
€0.09
/per minute
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Pricing FAQs
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