Smart Support Automation
Our innovative customer support software leverages advanced technology to optimise workflows, surface relevant content, and provide actionable insights, making everyday tasks smoother for support teams.
The system intelligently routes, categorises, and prioritises customer queries while analysing sentiment across multiple communication channels (phone, email, and chat) enhancing service with powerful support automation software capabilities.
Queries are assessed based on language, keywords, email addresses, and context, ensuring they reach the right team swiftly and accurately.
By analysing historical data, queries are categorised by common contact reasons, from straightforward yes-or-no enquiries to more complex cases, facilitating precise and efficient ticket management.
Customer interactions are evaluated for sentiment—positive, negative, or neutral—allowing urgent matters to be prioritised for faster resolution, improving response time and overall satisfaction.
Improve Customer Satisfaction with Smart Support Automation
Improve Customer Satisfaction with Smart Support Automation
Efficient Ticket Management
Automated routing and classification reduce manual effort, enabling agents to focus on resolving issues rather than managing tickets through effective customer support automation.
Enhanced and Quicker Resolution
Prioritisation based on urgency and sentiment ensures critical issues receive prompt attention, leading to quicker resolutions and enhanced customer service and support automation.
Improved Customer Satisfaction
Accurate ticket handling and swift responses create a seamless experience, fostering customer loyalty and positive feedback.
Proactive Issue Management
Sentiment analysis helps detect potential escalations early, allowing teams to address concerns before they become major challenges.
Data-Driven Decision Making
Comprehensive categorisation and analysis generate valuable insights, supporting continuous improvement and strategic planning.
Optimised Resource Allocation
Automated ticket routing ensures that enquiries are handled by the most suitable agents, maximising productivity and maintaining balanced workloads.
Related features
AI Ticket Summary
Our summarization feature extracts key insights, delivering clear, concise summaries for documents, conversations, and large text threads with accuracy and relevance.
Workforce Management
Optimize scheduling, workload, and resource planning with forecasting, monitoring, and shift management.
Knowledge Base
Empowers agents with quick resources, helps customers find answers independently, and improves support efficiency for both.
