Call Transcription
Our Call Transcription feature revolutionises how businesses handle customer communications by converting voice calls into precise, text-based records. This tool leverages advanced technology to ensure that every conversation is accurately captured, with a focus on maintaining the context and tone of the interaction.
By transcribing calls in real-time, businesses can easily reference and follow up with customers effectively, saving time and reducing the risk of human error. This guarantees a high-quality transcription that supports businesses across the globe, enabling customer support teams to provide more informed and responsive service.
Speech-to-Text Technology
BlueHub’s Call Transcription software utilises speech-to-text technology, such as automatic speech recognition (ASR), to swiftly convert voice data into text with exceptional precision. With training on extensive datasets, our models understand phonetic patterns, context, and language subtleties, adapting seamlessly to various accents and dialects.
Speaker Diarization for Clarity
Our system uses an advanced diarisation model to distinguish between different speakers during calls. By identifying unique vocal traits, it assigns speaker labels (e.g., Speaker 1, Speaker 2), ensuring clear, well-organised call transcripts. This segmentation simplifies the creation of tickets and boosts agent efficiency within your helpdesk platform.
Seamless Integration
Transcribed calls are easily accessible within your customer service platform, linked directly to customer records. This integration enables agents to swiftly review previous conversations, gain a deeper understanding of customer concerns, and respond quickly, without the need to sift through audio files using our call transcription feature.
Discover the Power of Clear and Accurate Call Transcription
Retain a complete, searchable archive of customer interactions for compliance and operational transparency with our call transcription software.
The support team is freed from the task of manual transcription, allowing them to focus on resolving customer issues more effectively.
Eliminate the need for handwritten notes, enabling agents to focus on providing excellent customer service.
Transcripts are analysed to reveal important trends, patterns, and recurring issues, helping improve customer service strategies and decision-making.
With transcripts providing a clear and reliable record of interactions, businesses can make more informed decisions and produce more accurate reports on customer feedback and service performance.
Related features
Canned Responses
Pre-written and automated responses enhance customer support by ensuring quick, consistent, and efficient communication for common inquiries.
Knowledge Base
Empowers agents with quick resources, helps customers find answers independently, and improves support efficiency for both.
Ticketing System
Our platform centralizes all interactions into tickets, automates routing, classification, and prioritization for efficient support.
