AI Ticket Summary
Our customer support platform boasts an incredibly useful summarisation feature that takes lengthy, complex texts and condenses them into clear, easy-to-understand summaries, focusing on the essential points. It handles various types of content, from emails and customer interactions to large documents, by summarising text, simplifying and streamlining the information.
The model continuously updates summaries in real-time during conversations, ensuring that every new detail is captured accurately. For more substantial documents, it splits the text into smaller sections, summarises each part, and then merges them into a cohesive, comprehensive summary.
The text summarisation model pulls out the key points from lengthy or complicated texts, enabling users to quickly get to grips with the main ideas without wading through the entire content.
In the middle of conversations, the model adjusts summaries as new information is added, ensuring that the summary stays accurate and reflects the ongoing exchange – perfect solution for conversation summarisation.
The model can also summarise entire conversation threads, offering a succinct yet thorough overview of the whole discussion, making it easier to keep track of context across multiple messages.
Upgrade your Support Team with Our AI Ticket Summary Feature!
Boosted Efficiency
Gain a quick understanding of key details from long texts, saving precious time for busy professionals.
Improved Accuracy
The model focuses on the most pertinent details, offering summaries that are both precise and comprehensive.
Dynamic Updates
As new information is introduced during conversations, the summary evolves to stay current and contextually accurate.
Scalability
Whether it’s summarising text from brief threads or full conversations, this feature scales to meet varying content demands without compromising clarity.
Related features
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Canned Responses
Pre-written and automated responses enhance customer support by ensuring quick, consistent, and efficient communication for common inquiries.
Knowledge Base
Empowers agents with quick resources, helps customers find answers independently, and improves support efficiency for both.
