Administration
Our Administration feature for customer service offers comprehensive control over user roles, permissions, and platform settings, ensuring a secure and tailored experience.
Managers can effortlessly configure access levels, manage team structures, and adjust platform-wide settings to meet their business needs using our customer service management software.
Take Control of Team Management with Our Administration Feature!
Assign and define roles to regulate access and responsibilities within the platform.
Organise teams by setting up hierarchies and workflows that mirror your company structure in the customer service.
Customise platform-wide settings to meet the specific requirements of your operations.
Stronger Security
Fine-grained control over user access ensures sensitive information stays protected, only accessible to authorised individuals.
Improved Efficiency
Efficient management of roles and permissions reduces administrative effort and allows for quick adjustments as your team changes.
Tailored Experience
Our platform adapts to fit your unique business processes, enhancing alignment and productivity through our customer service management software.
Related features
Knowledge Base
Empowers agents with quick resources, helps customers find answers independently, and improves support efficiency for both.
Ticketing System
Our platform centralizes all interactions into tickets, automates routing, classification, and prioritization for efficient support.
Customer Service Analytics
Gain deep insights with real-time dashboards, customizable reports, and trend analysis to optimize customer support performance and agent productivity.
